Privacy Policy
What we collect, why, and what happens to it.
Last updated 13 August 2026
Effective 13 August 2026
This policy explains what Scale with AI collects, why, and what happens to it. Scale with AI is operated by Sassuo Inc, registered in Rwanda at KN 82 St, Kigali, Rwanda ("we", "us").
If anything here is unclear, email support@sassuo.com and we will answer plainly.
What we collect
Account information. Your name, email address, password (stored hashed, never in readable form), and profile image if you upload one.
Business information you enter. Your company profile and your monthly figures: revenue, margins, customer counts, acquisition costs, and the other fields you choose to complete. You decide how much of this to provide. The service works with less, though its answers are more general.
Conversations. The questions you ask the advisor and the answers it gives, so you can return to them later.
Usage data. Number of questions asked, timestamps, and basic technical information such as browser type and IP address, used for security and for enforcing usage limits.
Payment information. Handled entirely by Whop. We never see or store your full card details.
We do not collect your data from third parties, buy it, or enrich it.
Why we collect it
- To provide the service, which requires knowing your business to answer questions about it
- To keep your conversation history available to you
- To authenticate you and secure your account
- To enforce fair usage limits
- To bill you
- To fix problems and improve the product
- To meet legal obligations
We do not sell your data. We do not share it with advertisers. There is no advertising on Scale with AI.
Who else processes it
Running the service requires third parties. Each receives only what its job requires.
| Provider | What it handles | Where |
|---|---|---|
| Supabase | Database, authentication, file storage | the United States |
| Google (Gemini API) | Generates the advisor's answers | Google infrastructure |
| Vercel | Runs the application | the United States |
| Whop | Payments and subscriptions | the United States |
About Google specifically. To answer a question, we send Google the question, the relevant parts of your business profile and figures, and the recent conversation. Google processes this to generate a reply. Under the paid Gemini API terms, Google does not use this content to train its models. Your data is not used to improve any general purpose AI system.
Where your data goes
We are in Rwanda. Our providers operate internationally, so your data will be processed outside your country and outside Rwanda.
If you are in the EU, UK, or another region with data transfer rules, those transfers rely on the safeguards our providers maintain, including standard contractual clauses where applicable.
How long we keep it
- Account and business data: while your account is active, then 90 days after closure, then deleted
- Conversations: until you delete them, or 90 days after account closure
- Usage and security logs: 12 months
- Billing records: as long as tax and accounting law requires, typically seven years
Delete a conversation and it goes from our database. Backups may retain it for up to 30 more days before rotating out.
Security
Passwords are hashed. Data is encrypted in transit and at rest by our providers. Database access is restricted at row level, so one member's queries cannot reach another member's data even if the application has a bug.
No system is perfectly secure. If a breach affects your data, we will tell you and the relevant authority without undue delay.
Your rights
You can ask us to:
- Give you a copy of your data
- Correct anything wrong
- Delete your account and data
- Restrict or object to processing
- Export your data in a portable format
Email support@sassuo.com. We respond within 30 days. There is no charge.
Much of this you can do yourself in Settings.
Children
Scale with AI is for businesses and is not for anyone under 18. We do not knowingly collect data from children. If we learn we have, we delete it.
Cookies
We use cookies that are strictly necessary: keeping you signed in, and remembering your theme. No advertising or third party tracking cookies. No consent banner, because there is nothing optional to consent to.
Changes
We will post changes here and update the date. For material changes we will email you before they take effect.
Contact
support@sassuo.com Sassuo Inc, KN 82 St, Kigali, Rwanda